Product Architecture
Two interfaces.
One system.
QueueFree operates through two distinct interfaces — one for patients, one for hospital staff — connected by a shared, real-time queue state.
Patient Side
Search Hospital
Patients search for their hospital by name or location to access its live queue system.
View Doctors & Departments
See which doctors are available, which departments are active, and their current queue state.
See Live Patient Load
View how many patients are ahead in a given queue before committing to it.
Book Token
Claim a numbered token in the queue. The system records position and issues a confirmation.
Track Real-Time Queue
Live view of the current token being served, the patient's position, and updated wait-time estimate.
Receive Delay Alerts
When a doctor marks a delay, the patient is notified immediately via app update or SMS fallback.
Hospital Side
Dashboard
A single-screen operational view: all queues, current tokens, patient load by department, and active delays.
Call Next Patient
Staff advance the queue with a single action. The system updates all patient views instantly.
Mark Delay
Doctors or staff log a delay with estimated duration. Patients are notified and wait-time estimates recalculate.
View Queue Depth
Real-time count of tokens issued, patients served, and patients remaining for any queue at any time.
Manage Structured Priority
Insert priority tokens for elderly, differently-abled, or urgent cases through a structured protocol that maintains queue integrity.
Both interfaces operate off a single source of truth — the live queue state. Updates by staff are reflected to patients in real time, with no manual synchronisation.
Early Access